Refund policy

At Equestrian Universe we want you and your horse to be completely happy with your order. If something is not right, we make returning it simple.

30-day return period

You have 30 days from the day you receive your order to request a return. To be eligible, items must be unused, in their original condition and in the original packaging. For hygiene reasons, fly veils and socks can only be returned unworn with all packaging intact.

Restocking Fee

At Equastrian Universe, we do not charge a restocking fee.

How to start a return

Send us a message through our contact page with your order number and the items you would like to return. We will reply within 24 hours with return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we will notify you and process your refund to your original payment method within 5 business days. Depending on your bank, it can take a few additional days before the refund appears on your statement.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo. We will send a replacement or issue a full refund, including any shipping costs, at no expense to you.

Exchanges

The fastest way to exchange an item, for example for a different size, is to return the original item and place a new order for the item you want.

Non-returnable items

Certain items cannot be returned. For hygiene reasons, items worn directly against the skin such as socks, base layers and fly veils can only be returned if they are unworn and in their original sealed packaging. We also cannot accept returns on gift cards, sale or clearance items, or any item that has been used, washed or damaged through use. If you are unsure whether your item qualifies, contact us before sending it back and we will help you.

Contact

Equestrian Universe
1021 E Lincolnway #9147, Cheyenne, WY 82001, United States
Phone: +1 307 400 8256
Email: info@equestrianuniverse.com
Monday to Friday: 9:00 AM to 6:00 PM (EST)
Saturday and Sunday: 10:00 AM to 4:00 PM (EST)